At Aqua Beats, we prioritise customer satisfaction and stand by the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Returns & Refunds

1. 30-Day Satisfaction Guarantee

   • You have 30 days from the delivery date to request a refund or replacement.
   • This applies to our Aqua Beats speaker and all other products.

2. Eligibility for Returns

   • All products are eligible for return, whether used or unused, as long as they are placed back in their original packaging.

3. Reason for Return

   • We honor refunds for any reason within the 30-day period, even if the product works as intended.
   • For broken or defective items, we offer a full refund or replacement.

4. How to Request a Return

   • Email us at info@aquabeats.com.au with:
     • Your order details.
     • Photos and video evidence of any damage (if applicable).

Return Shipping

• Aqua Beats will cover the cost of return shipping.
• We will provide a prepaid return label once your return is approved.

Refunds

1. Refund Options

   • Refunds can be issued to your original payment method or via bank transfer.

2. Processing Time

   • Refunds will be processed within 1-2 business days after we receive the returned item.
   • Depending on your bank, the refund may take an additional 5-10 business days to appear in your account.

3. No Fees

   • There are no non-refundable or restocking fees.

Replacements

• For defective or damaged items, we will send a replacement after we receive and inspect the returned item.

Contact Us

For any questions or concerns, please reach out to our customer service team at info@aquabeats.com.au.